Resetting the machine does not help (makes sense since it's brand new).Īny suggestion about how to fix that would be welcome.Įdit: if it can help, I have a folder full of dumps and crash reports but since the crash reporter does not (apparently) work either, they are not sent over.Īrchicad was working on machine for 1+ years when suddenly it crashed when clicking on stairs to adjust it. I'm not a registered user of that product (not a user at all, as a matter of fact) since I'm preparing the machine for an Architect friend so I do not have any contact with Graphisoft (and can't, therefore, contact their support). The crash reports are all about when looks like a null object reference (read Access violation with a low address) in GSRoot.dll with a stack trace that stops in the CHToUpper function. Nothing can be found in the event log but the user's GRAPHISOFT folder is full of dumps and crash reports. The crash happens on right-click and on main menus (Files, Edit, Window, etc.) but not all: I can go in the Options and Help menus.Īfter the application crash, the crash reporter window opens briefly but seems to crash as well on its own.
MOBILE MOUSE PRO CRASHED INSTALL
The software is running in demo mode (the machine is not for me, the final user will install her own license). Luterally: I received the machine, patched it (OS + Vendor although there was no driver update available) and then installed Archicad 22 (fresh download). The first and only thing that was installed on that machine is ArchiCAD 22. I have the same issue with a brand new Dell Mobile Precision 7730 (NVIDIA Quadro P3200). Archicad keeps crashing on right-mouse click all the time, bug reporter window disappears so quickly that its impossible to capture desktop screenshot, i have newly installed fresh windows, I7 processor, GeForce GTX 630 and 24 GB of ram memory, latest version of NET Framework is installed, Microsoft visual C++ - all necessary packages are installed, It shows that the graphic card driver is the latest, full of free space on hard drive, tried to turn off antivirus and firewall, tried to turn of internet connection, tried reinstalling but nothing works, I installed the previous version (21) and the problem is exactly same with it, installed both versions (22 and 21) on another computer and the issue is still the same, just a week ago everything worked fine on my office PC, please let me know what might be the reason of these crashes if possible, i attached the log folder and bug reports to the email, please let me know if you will need any additional information, hope you will be able to help
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